1. Agreement to these terms
These Terms of Service ("Terms") form a binding agreement between you and {site} ("{site}", "we", "us"). By creating an account, buying credits, or generating content, you accept these Terms. If you do not accept them, do not use the service.
If you use the service on behalf of a company or other organisation, you confirm that you are authorised to bind that organisation to these Terms.
2. Who can use the service
You must be at least 18 years old and legally able to enter into a contract in your jurisdiction. You may not use the service if you are barred from doing so under applicable law, or if you are located in a country subject to comprehensive sanctions.
3. Your account
- You must provide accurate information and keep it up to date.
- You are responsible for all activity under your account and for keeping your credentials secure.
- One person or organisation per account. Do not create multiple accounts to obtain additional promotional credits or to circumvent limits.
- Tell us immediately at {email} if you believe your account has been compromised.
4. Credits and payment
{site} works on a prepaid basis. You buy credits and spend them on generations. The value of one credit, the price per model, and the current exchange display are shown on our Pricing page.
- No subscription. Credits are purchased as a one-time top-up. There is no recurring charge unless a recurring plan is explicitly offered and you opt in.
- Credits do not expire and remain available until used.
- Credits are non-refundable. Top-ups are final. The only exceptions are failed generations (credits are returned to your balance), duplicate or unauthorised charges, and rights granted by mandatory consumer law — as set out in our Refund Policy.
- Credits are not money. They are a prepaid usage allowance. They cannot be transferred, sold, gifted, exchanged for cash, or redeemed outside the service.
- Payment processing. Payments are handled by our Merchant of Record and payment partners. They act as the seller of record for the transaction, handle card processing, applicable sales taxes and VAT, and issue the payment receipt. We do not receive or store your full card details.
- Taxes. Where required, taxes are calculated and collected by the payment partner at checkout and shown before you confirm the payment.
- Price changes. We may change prices, credit value, or model rates. Changes apply to future purchases and, for usage-based pricing, to generations started after the change takes effect. Your existing balance is not reduced by a price change.
5. Refunds
Credits are prepaid and non-refundable. Credits consumed by a failed, timed-out, or safety-blocked generation are returned to your balance automatically. Duplicate and unauthorised charges, and rights granted by mandatory consumer law, are handled as described in our Refund Policy, which forms part of these Terms.
6. Using the service
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the service for your own personal or business purposes.
You must not:
- resell, sublicense, or provide the service as a standalone API to third parties without a written agreement with us;
- reverse engineer, scrape, or attempt to extract model weights, internal endpoints, or account credentials;
- circumvent usage limits, rate limits, credit accounting, or access controls;
- use automated means to create accounts or credits, or to abuse promotions;
- interfere with the integrity or performance of the service.
7. Your content and generated outputs
- Your inputs. You keep ownership of the prompts and images you upload. You grant us the limited licence needed to process them in order to provide the service (for example, transmitting them to the model provider you selected).
- Your outputs. As between you and us, you own the videos you generate, subject to the terms of the underlying model provider and applicable law.
- Your responsibility. You are responsible for ensuring that your inputs and outputs do not infringe third-party rights, including copyright, trademark, likeness and privacy rights.
- Storage. We keep each generated video for 30 days after it is ready. Download anything you want to keep. After 30 days the file is deleted. The prompt and the job stay in your library.
8. Third-party models
{site} provides access to generative video models built and operated by third parties. Model names, versions and trademarks belong to their respective owners. {site} is an independent platform and is not affiliated with, endorsed by, or sponsored by those companies. Model availability, capabilities, output quality and pricing may change without notice, and a model may be withdrawn.
9. How AI outputs behave
- Outputs are generated probabilistically. The same prompt may produce different results, and similar prompts may produce similar results for different users.
- Outputs may contain errors, artefacts, or content that does not match your intent. Review every output before you use it.
- We do not guarantee that an output is unique, or that it will not resemble content generated for someone else.
- Do not rely on outputs for factual, legal, medical, or safety-critical decisions.
10. Acceptable use
Your use of the service is also governed by our Acceptable Use Policy, which lists prohibited content and conduct. We may suspend or terminate accounts that violate it.
11. Availability and changes to the service
The service is provided on an "as available" basis. We do not guarantee uninterrupted availability, and we may modify, suspend, or discontinue features or models. Where a generation fails for reasons on our side, the credits for that generation are returned to your balance automatically.
12. Suspension and termination
We may suspend or terminate your access if you breach these Terms, if we are required to do so by law, or if your account poses a risk to the service or other users. If we terminate your account for reasons other than your breach, we will refund the unused portion of your balance. If we terminate for breach, unused credits may be forfeited where permitted by law.
You may stop using the service at any time and request deletion of your account.
13. Disclaimers
To the maximum extent permitted by law, the service is provided without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that outputs will meet your requirements or that the service will be error-free.
Nothing in these Terms limits rights you have under mandatory consumer protection law in your country of residence.
14. Limitation of liability
To the maximum extent permitted by law, {site} is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability arising from or relating to the service is limited to the amount you paid to us in the twelve months before the event giving rise to the claim.
15. Indemnity
You agree to indemnify and hold {site} harmless from claims, damages, and costs (including reasonable legal fees) arising from your inputs, your outputs, your use of the service, or your breach of these Terms or of third-party rights.
16. Governing law and disputes
These Terms are governed by the laws of the jurisdiction in which {site} is established, without regard to conflict-of-law rules. Before starting formal proceedings, please contact us at {email} so we can try to resolve the issue informally. Nothing here prevents you from bringing a claim in a court that has mandatory jurisdiction over you as a consumer.
17. Changes to these Terms
We may update these Terms from time to time. If a change is material, we will notify you by email or in the product before it takes effect. Continuing to use the service after the effective date means you accept the updated Terms.
18. Contact
Questions about these Terms: {email}